> I received an SMS saying “Enter Uber code 5483 to confirm your number”. Thinking someone entered their number incorrectly or similar, and assuming - as I had my phone with me - that my account was safe, I ignored the message.
This sounds like yet another example of why SMS is not a good second factor. The Uber rep's responses seem to ignore the question of how this account was compromised (instead providing suggestions for good password hygiene), so it's not clear to me whether they even think that the SMS PIN is supposed to provide any security at all.
This sounds like yet another example of why SMS is not a good second factor. The Uber rep's responses seem to ignore the question of how this account was compromised (instead providing suggestions for good password hygiene), so it's not clear to me whether they even think that the SMS PIN is supposed to provide any security at all.