First, I think it's good that Microsoft and others separate tech support from bug reporting. Obviously some support requests will be due to bugs - but I'd never ever try to enter a bug via tech support (and this article shows why).
That said, the Microsoft way of bug reporting is utterly infuriating. If a bug like this is reported you want a human response from a developer familiar with the code in question, within at most a few days. This isn't support - I'm not buying a service from Microsoft I'm providing a service. For free.
Uservoice isn't working. It's a site where you vote on silly feature requests, not a proper bug reporting system where you can actually follow the issue being resolved. The bug report menu item in some products seem to take me to different places each time and differnt products do it differently. (and don't get me started on the people that respond on answers.ms... what is their correctness rate? 5%?)
I'm very happy to see that for a lot of the dev related projects you can now usually get a response on a github issue very quickly.
That said, the Microsoft way of bug reporting is utterly infuriating. If a bug like this is reported you want a human response from a developer familiar with the code in question, within at most a few days. This isn't support - I'm not buying a service from Microsoft I'm providing a service. For free.
Uservoice isn't working. It's a site where you vote on silly feature requests, not a proper bug reporting system where you can actually follow the issue being resolved. The bug report menu item in some products seem to take me to different places each time and differnt products do it differently. (and don't get me started on the people that respond on answers.ms... what is their correctness rate? 5%?)
I'm very happy to see that for a lot of the dev related projects you can now usually get a response on a github issue very quickly.