Truth. Most people I have worked with know how not to be dicks. And if you put them in a situation where the human impact of something is obvious, they'll have the right reactions.
The challenge is to have the right reactions when you are sitting in a comfortable office and the moral dilemmas inherent in your work are entirely hidden by metrics, and all your bosses ask you to do is to drive the graph up and to the right.
The challenge is to have the right reactions when you are sitting in a comfortable office and the moral dilemmas inherent in your work are entirely hidden by metrics, and all your bosses ask you to do is to drive the graph up and to the right.