One import thing with all Surface laptops that most people don't know:
> Support is limited to the country you purchased the device in.
Eg:
- If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are.
- If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you.
I purchased a Surface Book (which I love) in a Microsoft store in the US. It's been sporadically doing this since a couple of months after I unboxed it:
https://www.youtube.com/watch?v=0_f85KlC5Bc
Microsoft UK won't fix it. Even when I travel to the US I'm not sure I'll be there long enough for Microsoft to do the repairs. I love the hardware, but this policy is really bad. I paid for the top of the range laptop and expect support for it.
Edit: I've raised this with Microsoft Support in the past and they've simply restated the policy and closed the case as resolved. When I attempted to escalate it, they told me to post a complaint to Microsoft's legal department (?!?).
> Support is limited to the country you purchased the device in.
Eg:
- If you buy an Apple laptop, and need a repair, they'll fix it if it's in warranty, regardless of where you are.
- If you buy a Microsoft laptop, and need a warranty repair done in a different country, Microsoft won't help you.
I purchased a Surface Book (which I love) in a Microsoft store in the US. It's been sporadically doing this since a couple of months after I unboxed it:
https://www.youtube.com/watch?v=0_f85KlC5Bc
Microsoft UK won't fix it. Even when I travel to the US I'm not sure I'll be there long enough for Microsoft to do the repairs. I love the hardware, but this policy is really bad. I paid for the top of the range laptop and expect support for it.
Edit: I've raised this with Microsoft Support in the past and they've simply restated the policy and closed the case as resolved. When I attempted to escalate it, they told me to post a complaint to Microsoft's legal department (?!?).