To my discredit I enjoyed dumping on Google earlier today with the Firebase support issue article.
That being said this was a great response and I appreciate it. Also my first React Native app used Firebase and I have fond memories of setting that up :)
I like that item #1 was very direct...essentially: "look the support got worse and it's not good but we're working on it".
SIDE NOTE: I don't get how a lot of people today don't understand that using vague language in apologies doesn't help with apologies. It definitely used to, but then everyone started doing it, and now the cool / rare thing to do is to be direct. Maybe the pendulum will swing back someday. Until then thank you Mr.Google/Firebase/James person.
That being said this was a great response and I appreciate it. Also my first React Native app used Firebase and I have fond memories of setting that up :)
I like that item #1 was very direct...essentially: "look the support got worse and it's not good but we're working on it".
SIDE NOTE: I don't get how a lot of people today don't understand that using vague language in apologies doesn't help with apologies. It definitely used to, but then everyone started doing it, and now the cool / rare thing to do is to be direct. Maybe the pendulum will swing back someday. Until then thank you Mr.Google/Firebase/James person.