Ex eBay employee here. Don't buy or sell on eBay. It's not that no-one there cares, I certainly did, it is that no-one in power cares. The corporate culture is toxic. I worked in bad buyer experience and building algorithms to fix this is trivial. It happens a lot so there is a lot of data and the patterns are simple. The problem is that every fix costs eBay a discernible amount money.
We did customer analysis to show that existing customers were leaving faster than new ones were coming in. Usually people have one bad experience and never come back. They still didn't care and given their culture they will never care until their stock plummets or a real competitor comes along.
We did customer analysis to show that existing customers were leaving faster than new ones were coming in. Usually people have one bad experience and never come back. They still didn't care and given their culture they will never care until their stock plummets or a real competitor comes along.