(I run our Ops team.) The time burden goes down with the more people we have. It's still a burden though -- and our compensation (in theory) reflects that.
FWIW We're doing everything we can to make this "work hours only" M-F, which we could solve by hiring tons of people immediately, but we also have other ideals like keeping the company as small as possible that we want to realize too.
There's an open and ongoing discussion about making improvements in this area and I'm thankful that David and Jason have been receptive to many of the suggestions I, or anyone else on our team has had.
My personal stance is that we should do everything we can to give Ops a 40 hour work week that's during regular working hours and no more, even if that means people get cut a lot of extra slack to recover after a late night page, etc. (Hopefully our team would back me up in saying I encourage people to take reasonable time to make up "lost" hours.)
(Also fwiw, I participate equally in the on call rotations.)
FWIW We're doing everything we can to make this "work hours only" M-F, which we could solve by hiring tons of people immediately, but we also have other ideals like keeping the company as small as possible that we want to realize too.
There's an open and ongoing discussion about making improvements in this area and I'm thankful that David and Jason have been receptive to many of the suggestions I, or anyone else on our team has had.
My personal stance is that we should do everything we can to give Ops a 40 hour work week that's during regular working hours and no more, even if that means people get cut a lot of extra slack to recover after a late night page, etc. (Hopefully our team would back me up in saying I encourage people to take reasonable time to make up "lost" hours.)
(Also fwiw, I participate equally in the on call rotations.)