United screwed up by not having a decent incentive system in place to avoid deplaning people. People have presented many options, including taking a ballpark figure on checkin, or whilst on the airplance a speaker announcement anyone to travel later for $800, wait a minute, $1000, $1200, okay great thanks folks.. That was extremely badly handled and shocking that no process was in place for this - as last minute crew travel as probably quite common - also that onboard manager laughed in someone's face when they offer to deplane for $1600. A complete #fail at management level developing these processes.
That said, it wasn't united that removed the guy, so had American or Southwest got to the point of needed to removing a non-co-operative passenger (it seems that point is less likely to occur) it would probably of been the same police team that actioned it. People need to remember that.
Also, this idea that he was targeted due to being Chinese has no supporting evidence, its more likely it was first row of people with less/no airline status (given the extra legroom seats in front were probably reserve for gold members).
United screwed up on processes, gate management, and their apology. But this was the police/airport-security that should shoulder most of blame for the social outrage..
That said, it wasn't united that removed the guy, so had American or Southwest got to the point of needed to removing a non-co-operative passenger (it seems that point is less likely to occur) it would probably of been the same police team that actioned it. People need to remember that.
Also, this idea that he was targeted due to being Chinese has no supporting evidence, its more likely it was first row of people with less/no airline status (given the extra legroom seats in front were probably reserve for gold members).
United screwed up on processes, gate management, and their apology. But this was the police/airport-security that should shoulder most of blame for the social outrage..