Yes, passengers don't know their rights but pilots and other administrators should. So United personal should have known they are in a legal grey area when removing a passenger who had boarded.
I found the argument interesting that United should have lied and just invented a plane swap with a smaller body. Would have left the affected passengers is a weak position.
There is so much wrong on all levels including the reaction of the CEO. This will be a case study for long time.
I found the argument interesting that United should have lied and just invented a plane swap with a smaller body. Would have left the affected passengers is a weak position.
There is so much wrong on all levels including the reaction of the CEO. This will be a case study for long time.