What's really bad is that technically this flight wasn't overbooked at all. United decided to fly one of their crews when the plane was already booked to capacity and had paying passengers 'voluntarily' (what a funny way to use that word) give up their seats so they could move their employees around.
It's a totally ridiculous situation and their media messaging doesn't help at all.
It's a totally ridiculous situation and their media messaging doesn't help at all.