Booting people off a plane is pretty shitty behavior for an airline. It's bad customer service and they should dealt with it earlier than after boarding.
But if they have to do it, the passenger shouldn't be allowed to just refuse.
This guy did. And he had to get dragged off the plane. I don't really see an alternative other than just letting anyone willing to scream to stay and then boot off another customer with dignity.
This is shitty service by united escalated unreasonably by the passenger.
Booting people off a plane is pretty shitty behavior for an airline. It's bad customer service and they should dealt with it earlier than after boarding.
But if they have to do it, the passenger shouldn't be allowed to just refuse.
This guy did. And he had to get dragged off the plane. I don't really see an alternative other than just letting anyone willing to scream to stay and then boot off another customer with dignity.
This is shitty service by united escalated unreasonably by the passenger.