Comment by ajeet_dhaliwal

The tech necessary to replace front line service workers is not there. If it was we'd all be buying one to use as a domestic servant/slave. The robots in the article are more assembly line types, what happens when someone spills a coffee in some place 'unexpected', customer wants a custom frappadappalappachino instead of the regular drink, or something needs to be moved out of reach some customer needs help in a million other unexpected ways. The tech will get there eventually I'm sure but not by 2019. They will need to hire more locals, and probably increase their wages because they (rightfully so) won't accept such nonsense wages like £8 an hour in London.