Comment by trstowell

I did say it, but I didn't say that. "Magically there was a record" meaning they had it all along and that customer service departments of that size are routinely slow to update or make simple mistakes, not that it fell from the sky as a small sliver of corroboration for OP's story. You'd sooner believe a stranger is lying from a throwaway account on a random forum than a phone jockey making a mistake...but at least you're happy.