All he said was that they refunded the guy, seems like information that is pretty OK to share publicly especially in response to the claim that their customer support was terrible. In addition to that the person who commented shared a large amount of information about the support ticket themselves so it seems like they are fine with sharing at least that much information about this case.
All-in-all this hardly seems like a reason to feel "violated"...
All-in-all this hardly seems like a reason to feel "violated"...