Comment by jabzd

For what it is anecdotally worth, this has gotten better. It launched in Chicago at least a year ago and the first few orders my wife and I placed, I felt like I should have shopped myself for how many items weren't found and how much hand holding the shopper needed to replace items. We almost gave up on it, but with a baby in the house my wife kept with it and the replacement feedback loop has really gotten much better. Nowadays, out of a 25 item order, maybe 1 item is replaced and usually without a back-and-forth necessary (something reasonable is picked and you have the opportunity to reject it). Also, luckily, in the Chicago market most of the stores are "same-price-as-in-store" and the prices seem fairly reasonable where I mostly believe that.