If anyone from Penny is still around, I have a question. In using the app an error occurred and Penny apologized and said someone would look at it shortly.
About 15 minutes later I got an email from an engineer saying my request got caught right in the middle of an upgrade and that's why it failed.
Great service and a fast response time, but I'm curious how much information is shared with the engineer when that happens? Considering that happened automatically without me requesting help, I'd hope extremely limited information (and absolutely no financial information) is given to the engineer assigned to the ticket.
How much information can an employee see about a particular user? How about when an error occurs? Is it possible for someone at Penny to see financial data, and if so what is the process for an employee querying that information about a user?
About 15 minutes later I got an email from an engineer saying my request got caught right in the middle of an upgrade and that's why it failed.
Great service and a fast response time, but I'm curious how much information is shared with the engineer when that happens? Considering that happened automatically without me requesting help, I'd hope extremely limited information (and absolutely no financial information) is given to the engineer assigned to the ticket.
How much information can an employee see about a particular user? How about when an error occurs? Is it possible for someone at Penny to see financial data, and if so what is the process for an employee querying that information about a user?