CTO at Monzo here. We are really sorry about that.
One of the things we have learned from this incident is to proactively reach out to all customers as early as possible, even if it means alarming a large number of people.
We did tweet about the incident and updated our statuspage the moment we discovered it, but we didn't proactively message all customers until a few hours later.
One of the things we have learned from this incident is to proactively reach out to all customers as early as possible, even if it means alarming a large number of people.
We did tweet about the incident and updated our statuspage the moment we discovered it, but we didn't proactively message all customers until a few hours later.