Look at the language used though. This is saying very loudly "Look, this isn't the engineer's fault here". It's one thing I miss about Amazon's culture- not blaming people when system's fail.
The follow-up doesn't bullshit with "extra training to make sure no one does this again", it says (effectively) "we're going to make this impossible to happen again, even if someone makes a mistake".
The follow-up doesn't bullshit with "extra training to make sure no one does this again", it says (effectively) "we're going to make this impossible to happen again, even if someone makes a mistake".