I watched the video 3 times, and did not find anything wrong with the CEO's behavior. And don't understand why the CEO should be issuing any apology at all for this video. Might be just because of the bad-media coverage.
He was explaining the situation very politely. As a CEO, making business decisions amidst uncertainty is hard. Its when the driver started placing his $97K bankruptcy charge on the CEO - the CEO lost his cool, asked him to take responsibility for his actions and walked out.
He was explaining the situation very politely. As a CEO, making business decisions amidst uncertainty is hard. Its when the driver started placing his $97K bankruptcy charge on the CEO - the CEO lost his cool, asked him to take responsibility for his actions and walked out.