Watching as someone who already doesn't like Kalanick due to recent news, but at first, I didn't really take sides. The driver engaged first, and his tone was a little more tensive than Kalanick's. Moreover, Kalanick's argument seems sensible[0] regarding why he might have had to lower rates.
However, once Kalanick's retort essentially becomes "you're not taking personal responsibility and blaming others (ie., me)" he loses me. It's a fair discussion up till that point and each party's argument is reasonable (even if the tone isn't polite). What does Kalanick know about the driver's situation that he can say that?
When taken along with current news regarding Uber's culture, this doesn't look very good for Uber and Kalanick as a person.
[0] I'm not judging it based on its merits because I am not in the know regarding the numbers of the issue.
However, once Kalanick's retort essentially becomes "you're not taking personal responsibility and blaming others (ie., me)" he loses me. It's a fair discussion up till that point and each party's argument is reasonable (even if the tone isn't polite). What does Kalanick know about the driver's situation that he can say that?
When taken along with current news regarding Uber's culture, this doesn't look very good for Uber and Kalanick as a person.
[0] I'm not judging it based on its merits because I am not in the know regarding the numbers of the issue.