Comment by bendykstra

USPS is especially bad. Google 'how to talk to a human at USPS' for an illustration of their approach to customer service. Then know that the advice on the first page of links is all obsolete. USPS is plugging the 'security flaws' in their customer support system as quickly as people can find them. However, there are other options. When I recently had a problem with a package, I was finally able to talk to a person by first calling Amazon. The Amazon employee connected me using a secret number.