"To get to the tip option, customers would have to click on a small arrow to the right of the service fee that doesn’t give any indication where it leads. Even if someone knew to click on that arrow (but honestly, why would they?)"
Seriously?? Has this guy never seen a mobile app before? There is a line reading "Service (10%)" with an actual dollar figure and an arrow pointing to the right. Find me a mobile user who doesn't know what that arrow means. This whole article reads the same way, like the author is just trying to stir up outrage and get page views.
Disclaimer: I have never used Instacart and have no connection with it. Not familiar with Recode either but I am less likely to read anything from them again.
"To get to the tip option, customers would have to click on a small arrow to the right of the service fee that doesn’t give any indication where it leads. Even if someone knew to click on that arrow (but honestly, why would they?)"
Seriously?? Has this guy never seen a mobile app before? There is a line reading "Service (10%)" with an actual dollar figure and an arrow pointing to the right. Find me a mobile user who doesn't know what that arrow means. This whole article reads the same way, like the author is just trying to stir up outrage and get page views.
Disclaimer: I have never used Instacart and have no connection with it. Not familiar with Recode either but I am less likely to read anything from them again.