So Amazon Fresh has an optional tip. Instacart is adding a default 10% fee that goes into their pockets - it is not a tip. And they do not pass the 10% fee on to the employees in wages - it stays as part of their bottom line. Higher-ups realized just how much the tips are worth, are now stealing them by default behind a purposely confusing interface that their customers cannot understand, and pocketing the difference while affecting their employees' income.
This is 100% nefarious. There is no reason to have both an optional service fee and a separate optional tip. It's one or the other; combining both options makes absolutely no sense.
This is 100% nefarious. There is no reason to have both an optional service fee and a separate optional tip. It's one or the other; combining both options makes absolutely no sense.