How do you know they are in India? Accent? Asking because India offshore support peeps used by Dell, Walmart etc are all give white christian names - like Mary, John, Adam etc - and also undergo 3 months of rigorous 'American Accent' training. I know because 2 of my Indian cousins ( I am American-Indian born and raised here) work at such call centers in Mumboi and Chenna respectively.
So it's quite difficult to discern that they are Indian cos the Companies that hire them spend millions of $ trying to disguise their voice and tone to make them sound like they are local / American.
How do you know they are in India? Accent? Asking because India offshore support peeps used by Dell, Walmart etc are all give white christian names - like Mary, John, Adam etc - and also undergo 3 months of rigorous 'American Accent' training. I know because 2 of my Indian cousins ( I am American-Indian born and raised here) work at such call centers in Mumboi and Chenna respectively.
So it's quite difficult to discern that they are Indian cos the Companies that hire them spend millions of $ trying to disguise their voice and tone to make them sound like they are local / American.