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Comment by mwfj

This seems like a good place to tell Uber users that the only way of removing your credit card details from your Uber account is to either:

a) plead with Uber's customer service to do so

or

b) add another payment method (like another credit card)

This, of course, is horribly bad practice. I can only imagine that they arrived at this very peculiar arrangement after extensive A/B testing - Uber has hired plenty of FB folks and those people tend to be really into that kind of thing. I haven't seen this kind of outright customer-hostility from a large Internet company.. well, ever, before.

So, no, I'm not surprised that this company is doing other unethical things - it sort of seems interwoven into their DNA.

parent mwfj 10 years ago

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