That was literally my thought. Apple doesn't have the best customer service ever, but it's pretty decent and people that have warranties seem to leave happy.
a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious.
Now, the b).
b) C'mon Google - you know the author is a techie / twitterer / reviewer - of all the people to annoy with customer service, is a person like that really the good choice?
This incident clearly exposes non-positive elements in their customer support culture.
a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious.
Now, the b). b) C'mon Google - you know the author is a techie / twitterer / reviewer - of all the people to annoy with customer service, is a person like that really the good choice?
This incident clearly exposes non-positive elements in their customer support culture.