I've been saying this a lot, and hopefully I don't get downvoted because this is too "political", but...
Essentially, Amazon is no longer a business. It is infrastructure. Every citizen should have the right to complain if something goes wrong. There could be a little office in every bigger city where you pull a number and get to talk to a real human. And if the dispute isn't settled, you should be able to take your case to a real court.
Note I don't want to expropriate anybody. Congratulations Jeff, you won capitalism! Give the man a billion and make him Secretary of Shipment or something. But the whole structure he created has become so important, that it should be subject to the same scrutiny that a wing of government would be (should be)... parliamental control, transparence and accountability, separation of powers, etc..
Essentially, Amazon is no longer a business. It is infrastructure. Every citizen should have the right to complain if something goes wrong. There could be a little office in every bigger city where you pull a number and get to talk to a real human. And if the dispute isn't settled, you should be able to take your case to a real court.
Note I don't want to expropriate anybody. Congratulations Jeff, you won capitalism! Give the man a billion and make him Secretary of Shipment or something. But the whole structure he created has become so important, that it should be subject to the same scrutiny that a wing of government would be (should be)... parliamental control, transparence and accountability, separation of powers, etc..