Dell's focus on selling cheaper laptops has resulted in treating the consumer as fungible; and that's the reason for their absolutely appalling customer service.
You're starting to see this across industries where their products and services are commoditized. Quite surprisingly, when the service / product turns into a commodity (due to competition), so does the customer (due to budgetary constraints)
You're starting to see this across industries where their products and services are commoditized. Quite surprisingly, when the service / product turns into a commodity (due to competition), so does the customer (due to budgetary constraints)