I like the idea, but you guys really miss the mark on costs. I don't know where you got the idea that any small business or startup would be okay paying this. Definitely out of reach for 99% of the businesses out there.
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From the website:
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$999/month
Starting at $3.50+/case for most everything
Starting at $1.25/minute for a voice operator
8 hours of coverage, 5 days a week
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My small project handles about 30 cases per day, I spend about an hour on the phone with customers, .
Suddenly I'm at $6,399 MINIMUM.
Nice try I guess.