I'm not positive, but I think you specifically have to ask for it. Before I found that the best I ever got was a shipping refund if I paid for the 1-day upgrade.
Now I just quote that line and paste the link and it's always approved. They usually act like it's only done as a customer retention move and at the discretion of the support rep.
Now I just quote that line and paste the link and it's always approved. They usually act like it's only done as a customer retention move and at the discretion of the support rep.