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Comment by virtualritz

This is real. A friend of mine has this issue after updating her 6s. It persists and Apple (Germany) support repeatedly claims there is no problem.

https://www.facebook.com/maria.stepanova.1986/posts/10209132...

P.S.: On that note: Apple support in Germany is severely lacking, compared to the US.

I had a display issue with my brand new (company support contract covered) MBP's screen in 2014. the left 25% of it went into becoming colorful pixel stripes.

I was on a business trip in CA when it happened. The Apple store in Carlsbad, CA, was happy to replace the screen for free. But it would take two weeks.

As I had to fly back to Berlin, Germany, a week later, I booked an appointment in the Apple flagship store on Ku'damm there instead (2 weeks waiting time!).

I was 5mins late (finding a place to park there is difficult). They told me my appointment had ceased and I needed to book another one. I complained but no avail. So I did book another.

Another two weeks later I finally could show them my screen. They told me I had caused this and I needed to buy a new screen.

Oh yeah, they were arrogant too.

If there's something we still haven't figured out in Europe (vs the US) it's great customer service.

parent virtualritz 10 years ago

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