If you're running 24 hours then you should staff for that. If I work my 8 to 10 hours and then have to work another 2 or 3, it tends to wear one down.
Ideally, there would be a financial incentive to fix production bugs so businesses aren't waking up developers. This isn't true when you have exempt employees (US term for no paid overtime) doing your support. I've seen manager go totally friggin stupid with employees who went above and beyond[2].
I still think some managers think we would "code ourselves a mini van"[1] if they paid us for support.
Ideally, there would be a financial incentive to fix production bugs so businesses aren't waking up developers. This isn't true when you have exempt employees (US term for no paid overtime) doing your support. I've seen manager go totally friggin stupid with employees who went above and beyond[2].
I still think some managers think we would "code ourselves a mini van"[1] if they paid us for support.
1) http://dilbert.com/strip/1995-11-13
2) https://news.ycombinator.com/item?id=3015969