As somebody who has written to companies about bugs in their products (and almost always ignored), I would really appreciate a response even if it was some form letter thing to the effect of "I just make a small component that happens to be used in your car, kind of like the people who make the screws in your car. Please contact your car manufacturer directly."
I personally just like knowing somebody read my letter instead of going into a black hole. And I kind of expect these things to go into black holes, so it's actually kind of heart warming when I receive any kind of response.
And this response would at least tell me to try a different contact. (I know in this case who Daniel Stenberg is and know what curl is so I wouldn't make this specific mistake, but sometimes hunting for support contact information returns things that are vague.)
If the customer gets angry at the response, it's fine because it just means they don't understand, which means they are just getting angrier at the car company. The car company deserves that since they made it so hard to contact them.
I personally just like knowing somebody read my letter instead of going into a black hole. And I kind of expect these things to go into black holes, so it's actually kind of heart warming when I receive any kind of response.
And this response would at least tell me to try a different contact. (I know in this case who Daniel Stenberg is and know what curl is so I wouldn't make this specific mistake, but sometimes hunting for support contact information returns things that are vague.)
If the customer gets angry at the response, it's fine because it just means they don't understand, which means they are just getting angrier at the car company. The car company deserves that since they made it so hard to contact them.