It goes to show that what we really need from regulators is an enforcement of transparancy. Companies must explain their actions if they have a material impact on users/customers.
We see so many different cases here on hacker news that have one thing in common: Bad things happen and those affected have no idea why these things have happened.
It doesn't mean that companies need huge support organisations. I'm sure 99.9% of these questions can be answered by an automated system. Support can dig into the more exceptional cases and doesn't necessarily have to be free.
We see so many different cases here on hacker news that have one thing in common: Bad things happen and those affected have no idea why these things have happened.
It doesn't mean that companies need huge support organisations. I'm sure 99.9% of these questions can be answered by an automated system. Support can dig into the more exceptional cases and doesn't necessarily have to be free.