It's not a horrible place to work. I've worked at Microsoft and work for Amazon now. It's unavoidable that with a company the size of Amazon there will be some (maybe a lot) of bad areas to work and it's obvious that despite even the best hiring practices in the world, you'll find people winding up in a position for which they are not a good fit.
There's a lot of interesting work, though, and a lot of people happy working on it. I wouldn't tell anyone it's the best place to work or that it's "better" to work than another place, but I love what I do and work with hundreds of people who (more or less) feel the same. I also know people who don't feel this way and I encourage them to move on or move out because nobody should be in a job they really dislike (and I'm aware of the incredible privilege that's reflected by my ability to say that).
There's a lot of interesting work, though, and a lot of people happy working on it. I wouldn't tell anyone it's the best place to work or that it's "better" to work than another place, but I love what I do and work with hundreds of people who (more or less) feel the same. I also know people who don't feel this way and I encourage them to move on or move out because nobody should be in a job they really dislike (and I'm aware of the incredible privilege that's reflected by my ability to say that).