The author highlights why Airbnb is the right company to use to talk about it.
> Often arbitration clauses are invoked in cases where consumers feel they have been financially slighted—seeing charges on their phone bills for services they never wanted, for instance—but the Times investigation found arbitrations used in more serious cases of medical malpractice, theft, hate crimes, and discrimination. The Airbnb situation highlights how far the practice extends.
Other companies (like car dealers) have used arbitration for smaller scoped purposes, but Airbnb is essentially opting out of the 14th amendment.
> Often arbitration clauses are invoked in cases where consumers feel they have been financially slighted—seeing charges on their phone bills for services they never wanted, for instance—but the Times investigation found arbitrations used in more serious cases of medical malpractice, theft, hate crimes, and discrimination. The Airbnb situation highlights how far the practice extends.
Other companies (like car dealers) have used arbitration for smaller scoped purposes, but Airbnb is essentially opting out of the 14th amendment.