'On Wednesday, when I e-mailed Papas about criticism of arbitration, he replied, “Our policies are similar to most companies and we’ve found that arbitration is an effective way to resolve many issues.” Then Papas made another striking point: that “guests also retain the ability to take action against hosts.” In other words, Airbnb’s customers can sue homeowners for discrimination, even while they’re barred from suing Airbnb itself.'
Surprised by that encouragement from Airbnb, this a scary prospect for homeowners using the platform. Even untrue allegations would sink you in legal costs, with Airbnb washing their hands of all of it.
Surprised by that encouragement from Airbnb, this a scary prospect for homeowners using the platform. Even untrue allegations would sink you in legal costs, with Airbnb washing their hands of all of it.