It's weird that $15-18/hour is considered pricey, when you could get 3-4 support staff per run-of-the-mill SF developer salary.
"All I want is someone who has the social skills to talk to clients, technical skills to be familiar with the stack, and the nous to troubleshoot issues based on the partial info that clients provide!"
Support sucks. You get the short end of the stick from everyone - clients, management, developers - and there's little in the way of benefits for doing so. No wonder there's a high turnover in the field.
"All I want is someone who has the social skills to talk to clients, technical skills to be familiar with the stack, and the nous to troubleshoot issues based on the partial info that clients provide!"
Support sucks. You get the short end of the stick from everyone - clients, management, developers - and there's little in the way of benefits for doing so. No wonder there's a high turnover in the field.