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Ask HN: Why is data recovery so expensive?

Hi,

My laptop recently suffered a hard drive failure. The boot-time diagnostics said "Short self test unsuccessful". It started as a file transfer slowing to 0 mb/s, then explorer.exe wouldn't display anything when I attempted to open "My Computer", then it wouldn't restart then it wouldn't boot.

The local "Geek Squad" said recovery would likely be between $1k-$10k, depending on the severity of the failure. Other 'data recovery' services online quote similar amounts- always in the thousands of dollars.

I understand it could require swapping the platters into a working drive, but I don't imagine that being such a costly procedure. Quite possibly I'm wrong on this assumption.

I can't help but wonder if these businesses are capitalizing on the hostage-like nature of data recovery & are price-gouging based on that.

Does anyone here have experience with this sort of thing & could enlighten me on it?

Thanks,

-c

4 points cdvonstinkpot 10 years ago 5 comments

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