Comment by phodo

I've been a prime member for a while, and ordering from amazon is part of our regular routine for acquiring stuff. I've never had much of a problem, until recently. And UPS was entirely to blame. They (UPS) forgot the AC on the dock, and it ended up being delayed by a week. When it arrived, there were broken parts in the box. Amazon took responsibility and sent me a new one (with a $50 cash back due to inconvenience). I had them file a complaint w UPS. The replacement unit ended up being late as well... it was sent to the wrong address and signed by the recipient. UPS left the package at the wrong address! Amazon was very apologetic and told me they would escalate the complaint to their shipping logistics dept. I could tell they were super frustrated at the lack of control they had over UPS. So they sent me a _third_ AC unit. This one arrived, but there was water damage in the box. I, for one, am for Amazon owning the full experience and removing UPS from the chain.