> But he didn't buy anything. We can't extrapolate what happens to paying customers from the experience of a non-paying customers.
So, if he had paid one cent (thus being a paying customer), you could extrapolate?
I don't see how the price is in any way relevant here. They promised to protect him, and they failed to do so. Claiming afterwards that the premium was too low isn't the way this works.
Also, I doubt that it actually was "for free". He may not have paid in money, but likely in the form of (at the time positive) PR, for example.
So, if he had paid one cent (thus being a paying customer), you could extrapolate?
I don't see how the price is in any way relevant here. They promised to protect him, and they failed to do so. Claiming afterwards that the premium was too low isn't the way this works.
Also, I doubt that it actually was "for free". He may not have paid in money, but likely in the form of (at the time positive) PR, for example.