It's maybe a level of details thing. "A bad deploy went unnoticed, causing a cascading failure. We identified how that happened and have new checks in place to prevent it in the future."
Two lines, with the same information someone not very technically literate would understand from the OP. I agree with being transparent, but I also believe in not unnecessarily scaring and/or confusing customers, either.
(Pretty soon they'll just start outting individual engineers...)
Two lines, with the same information someone not very technically literate would understand from the OP. I agree with being transparent, but I also believe in not unnecessarily scaring and/or confusing customers, either.
(Pretty soon they'll just start outting individual engineers...)