I work at a shop that does these kinds of post mortems. I find them highly beneficial.
They require us to actually do the work of identifying the issues and writing up what happened and why. I realize that having a customer contract to do this shouldn't be a requirement but human psychology is funny thing. I can turn to my pm and say "I have to do this it's part of the contract" and they immediately back off.
I agree it might not be the best solution but it's definitely better than not doing them.
They require us to actually do the work of identifying the issues and writing up what happened and why. I realize that having a customer contract to do this shouldn't be a requirement but human psychology is funny thing. I can turn to my pm and say "I have to do this it's part of the contract" and they immediately back off.
I agree it might not be the best solution but it's definitely better than not doing them.