Biggest issue I have with Jira is how it's trying to be the everything tool for all processes and procedures: way too many non-devs and non-qa people looking to get data from it and cramming their stuff into it. Every month it seems like there's another couple of fields that I have to fill out so that some random group can track some metric, or the security team can pretend like we're doing a security audit on all of the code, or whatever. My favorite is the checkbox the QA team has to click to confirm that they've done security checks on new endpoints. They don't have the first clue on how to do that, but they all just check the box because they have to check the box to continue.
Whether or not this is Atlassian's fault is debatable of course. I feel like they were more opinionated back when I started using it ~10 years ago (with the Greenhopper plugin). It was a much, much more pleasant thing to use. Probably because it was only under the control of the teams who were actually doing dev work.
Whether or not this is Atlassian's fault is debatable of course. I feel like they were more opinionated back when I started using it ~10 years ago (with the Greenhopper plugin). It was a much, much more pleasant thing to use. Probably because it was only under the control of the teams who were actually doing dev work.