> FWIW Google Cloud Support != Google support in general
> I think it's doing the Cloud Support people a disservice to call them "disingenuous"
The problem is that to us from the outside, they do look the same.
In fact, that email in the article, and the subsequent events, are in exactly the same style as the "ban hammer" Play Store publishers get. You really can't blame us (Google's actual paying customers) from equating one with the other.
> I think it's doing the Cloud Support people a disservice to call them "disingenuous"
The problem is that to us from the outside, they do look the same.
In fact, that email in the article, and the subsequent events, are in exactly the same style as the "ban hammer" Play Store publishers get. You really can't blame us (Google's actual paying customers) from equating one with the other.