I don't want to sound disrespectful, and very much appreciate your posting. But realize that the audience here has seen the OP's story play out with Google's products over and over again. This is clearly a systemic issue with how Google handles support, and claiming "fell short this time" is more than a little disingenuous.
(I also get 'man bites dog' will also get more traction than the inverse, but regardless - this kind of complaint is a very common one about Google's products, from consumers and businesses alike).
(I also get 'man bites dog' will also get more traction than the inverse, but regardless - this kind of complaint is a very common one about Google's products, from consumers and businesses alike).