This reminded me of my experience with HTC Desire S about 5 years ago. Bought it from Amazon, used for about 3 months with the utmost care possible only for the phone to get bricked when trying to install an over the air update.
HTC customer support asked me to post it to them. I did as I was told and after a few days they respond with a quote of about £120! According to their report, the LCD unit and the microdrive had to be replaced due to user abuse. I was totally disappointed that instead of admitting that it was a faulty device they tried to charge me for no fault of mine.
I paid £20 for return of the device without repairing and reached out to Amazon who refunded me fully without asking a single question. Notice any difference in customer service by these two companies?
HTC customer support asked me to post it to them. I did as I was told and after a few days they respond with a quote of about £120! According to their report, the LCD unit and the microdrive had to be replaced due to user abuse. I was totally disappointed that instead of admitting that it was a faulty device they tried to charge me for no fault of mine.
I paid £20 for return of the device without repairing and reached out to Amazon who refunded me fully without asking a single question. Notice any difference in customer service by these two companies?