This is correct. I once had a series of customer service reps deny me access to my account to the point where they told me my account was irretrievable. Irretrievable? I called back the next day and the new rep told me those other people were totally incorrect, and he resolved my issue in 15 minutes.
With high turnover rate and minimal training, most service reps are reading from a script and attempting to appease you into hanging up the phone anyway.
With high turnover rate and minimal training, most service reps are reading from a script and attempting to appease you into hanging up the phone anyway.