I had the same experience in SF. AT&T tried to sell me 28Mbit for $75/month in SoMa and the building didn't allow me to bring Monkeybrains. They just said no and told me they had an exclusivity agreement with AT&T. Called Comcast, they told me they can't because the address looks like a business address despite being residential.
I called the AT&T representative they got me in touch with. I told them about how what they are doing is illegal and they can't limit me to use this etc.
They backed down. Gave me free cable, 50% off, waived the installation fee and came and installed it in a day. Their previous estimate for an installation was two to three weeks.
I called the AT&T representative they got me in touch with. I told them about how what they are doing is illegal and they can't limit me to use this etc.
They backed down. Gave me free cable, 50% off, waived the installation fee and came and installed it in a day. Their previous estimate for an installation was two to three weeks.