Comment by corin_

I have no love for eBay or Paypal, but what should they do in these sorts of situation? If buyer claims they send the product and seller claims they didn't, is there any good way of handling the dispute that doesn't have the potential for screwing over whichever party is innocent? Of course, they could have decided in your favour based on better feedback history, but that would have solved the problem for you, not all problems like this.